New this season
Frequently asked questions
HOW ARE PLANT FIBER BAGS PACKAGED? we ship every piece in a premium rigid cardboard luxury box with a magnetic closure. This Kardus packaging ensures maximum protection for the natural fibers while providing a sophisticated, reusable unboxing experience.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Do you offer customizations?
Yes. All our bags are fully customizable according to your taste and needs. You can choose color, texture, hardware, strap type, and more. Our team will guide you every step of the way to ensure a balanced and durable design.
How long does delivery take for a customized bag? Good things take time! Since each piece is carefully handcrafted just for you, delivery takes between 15 to 20 business days.This timeframe allows us to ensure your bag meets our quality standards and is exactly as you envisioned it.
¿how long is the shipping for online orders?
Between 10 and 12 business days. Before shipping, we carefully inspect every detail —stitching, stainless hardware, and 100% cotton lining.
Can I choose the length of the chain or strap?
Yes, in models featuring a Body Cross Strap, you can select the chain or strap length to best fit your comfort and style.
Do you accept returns or exchanges?
Yes, we accept returns and exchanges for bags that are not customized. Custom-made pieces cannot be exchanged since they’re created specifically for each client. If something doesn’t meet your expectations, please contact us —we’ll find the best solution together.
